Last updated: April 19, 2026
Under EU consumer protection law, you have the right to withdraw from the purchase within 14 days of receiving the product, without giving any reason.
The right of withdrawal runs in two 14-day windows: you have 14 days to notify us, and a further 14 days after notification to ship the product back.
Once we receive the returned product and verify its condition, we will process your refund within 14 days using the same payment method used for the original purchase. The refund covers the purchase price plus the cost of the cheapest standard delivery we offered. Return shipping is at your expense.
You are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
If you install, modify, or damage the product beyond what is necessary to examine its nature, features, and functioning, you may still withdraw from the purchase — but we may deduct an amount reflecting the diminished value of the goods from your refund. Damage caused by misuse or normal wear is not covered by the right of withdrawal; it may still be covered by our 5-year warranty where applicable.
If your product has a manufacturing defect, it is covered under our 5-year limited warranty. Contact us at [email protected] to arrange a warranty claim. Warranty return shipping costs are handled on a case-by-case basis.
For any return or refund questions, contact us at [email protected] or [email protected].